Careers & Opportunities

Life Skills Coach

The Life Skills Coach will provide direct services to residents at Espero Apartments as part of the SWSHE pilot program. The Life Skills Coach will participate in the delivery of the Housing Solutions SWSHE Provider Work Plan to provide additional supportive and life skills services to the Espero SWSHE resident participants. As a member of a larger team, the Life Skills Coach will coordinate closely with program staff to connect households with appropriate resources to promote housing stability.

Reports to:  Housing Solutions Service Coordinator

Position type:  Non-exempt, TBD, up to 32 hrs./wk.

Type: regular employee, eligible for benefits

Salary range: $18 – $23 DOE

Revised: 1/19/23

Desired Start Date: ASAP

Position Summary

This position will be stationed at the front desk at Espero Apartments. Duties include frequent provision of one-on-one supportive service engagement, life skills coaching, and crisis/conflict management. The Life Skills Coach will assist with the development of individual housing stability plans and provide ongoing support services to help residents achieve their goals to maintain housing, including in-home assistance with household cleaning. When not engaged in one-on-one supportive services, the Life Skills Coach will provide a welcoming and courteous physical presence at the front desk at Espero Apartments, ensuring visitor compliance and responding to resident questions and concerns. While providing coverage at the front desk, the Life Skills Coach will complete daily communication log entries, review security camera footage as needed, perform data entry for the SWSHE participant services provided, and respond to emergencies as outlined in the Espero front desk policies and procedures manual.

Essential Job Functions

• Provide a courteous, physical presence at the front desk at Espero Apartments in a manner that builds trust in the community
• Assist with the deliverables as defined in Housing Solutions SWSHE Provider Work Plan
• Develop individual Housing Stability Plans with SWSHE participants at Espero Apartments
• Provide direct supportive services to participants at Espero Apartments (i.e. budgeting and financial planning, coaching for interviews and landlord visits, conflict resolution/ mediation training, cooking/ meal preparation education, and other tenancy support services)
• Training and assisting with housekeeping for residents
• Provide guidance and support to participants at Espero Apartments in developing S.M.A.R.T.S. (Specific, Measurable, Achievable, Realistic, Timely, and Strengths Based) goals to increase their quality of life and promote housing stability
• Track service participation and other relevant data elements for the SWSHE grant
• Complete monthly SWSHE participant services reports
• Expand community partnerships that will enrich the lives of residents at Espero
• Support residents with compliance with their lease
• Report lease violations to the Property Manager
• Respond to residents’ questions or concerns, working with the Property Manager and Espero Support Service Team as needed
• Monitor security cameras on the computer at the front desk.
• Keep Communications Log current, informative and professional. Complete incident and other reports as needed
• Monitor visitors to the building as per the Espero visitor policy including: requesting ID from visitors, requiring visitors to sign in and sign out, and requiring that residents meet visitors at the front door and remain with visitors at all times
• Attend staff meetings and meetings with supervisors as requested

Qualifications Summary

• Have an understanding, appreciation, and commitment to the mission and philosophy of the Permanent Supportive Housing model
• Excellent customer service skills and ability to multi-task
• Ability to communicate effectively both orally and in writing
• Skilled in conflict mediation, de-escalation, and negotiation
• Ability to demonstrate clear, professional boundaries
• Ability to work in a team environment
• Understanding and compassion for very low-income individuals transitioning out of homelessness
• Knowledge and experience in crisis prevention, intervention, and resolution techniques and the ability to match techniques to resident needs

Education and Experience

• Related college degree and/or human service agency, affordable housing industry experience preferred
• Excellent communication and interpersonal skills
• Must be able to work with culturally and economically diverse staff and clientele
• Proficient with technology

• Ability to work independently and in a fast-paced environment

• The belief that housing is a human right, the understanding that many barriers exist for community members to successfully navigate housing and supportive services resources, and the desire to help decrease those barriers
• Must be able to work physically at Espero. This position is not set up for remote work.

How to apply: We encourage applicants from all diverse backgrounds to apply. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

References: Provide two references, one from a supervisor

Resume and cover letter are required for consideration. Please send to: careers@swhousingsolutions.com