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Careers & Opportunities

Housing Case Manager and Resource Coordinator

Position: Housing Case Manager and Resource Coordinator

Position Type: Hourly

Location: In-office- Housing Solutions office, not remote

Job Description:

  • Housing case management using trauma informed care for participants in Housing Solutions short-term and long-term housing programs, with a caseload of participants funded by a variety of funding sources
  • Housing advocacy, resource coordinator, case management, housing navigation
  • Coordination of support services for youth, families and individuals who are experiencing homelessness, with the goal of housing stabilization
  • Outreach and engagement for housing programs
  • Representation of agency at community events
  • Provide stabilization support for homeless youth, individuals and families selected by the Coordinated Entry System
  • Assist with initial requests for information or services and provide referrals and information on community resources
  • Assist in covering other staff members during absences, including scheduled time off, lunch breaks or illness
  • Cover the front desk duties
  • Mentor and assist in training new staff
  • Attend trainings to enhance services
  • Provide information on fair housing, safe housing, tenant rights and responsibilities
  • Utilize the Housing First model

Navigation Support for initial contact

  • Assess needs and eligibility for people seeking assistance and make appropriate referrals to Housing Solutions programs and other community resources
  • Assist in making connections with other health-related community resources and benefits
  • Inform people of local affordable housing resources
  • Provide follow-up support, if requested by client
  • Complete VI-SPDAT Triage Tool for eligible people
  • Documentation, data collection on outcomes, depending on funding source

Housing Case Management and Navigation

  • Assist clients with daily living skills such as budgeting, housekeeping, time management
  • Use the strength-based assessment to assist the participants in developing goal plans and help them work toward their goals
  • Provide and coordinate resources that will help participants attain self-sufficiency, such as childcare, TANF, Medicaid, WIC, and all eligible mainstream benefits
  • Assist participants to attain employment, vocation and career counseling
  • Refer participants to integrated health services, including behavioral, physical health, optical and dental
  • Assist participants with obtaining transportation related services
  • Conduct home visits, at least one time per month
  • Assist with housing applications and appeals to obtain affordable housing
  • Landlord-tenant mediation and education
  • Remain informed and up-to-date on all resources in the community available to participants
  • Collect documentation, including outcomes, depending on funding source
  • Program reporting
  • Program budgeting, including rental assistance budget of housing programs
  • Grant compliance
  • Data entry, including HMIS
  • Communication with Housing Choice Voucher Program Manager on leasing for program participants
  • Attend housing voucher briefing with participant
  • Monitor outcomes and offer suggestions for programmatic changes to improve outcomes in partnership with supervisor

Housing case management for youth

  • Housing case management for youth, age 18-24, with disabilities and history of housing instability
  • Housing navigation with participants
  • Housing education with participants
  • Participate in meetings with the State regarding housing programs for youth

General Duties

  • Other projects as assigned by supervisor

Please e-mail a cover letter and copy of your resume to:



Intake Coordinator

TITLE: Intake Coordinator

DEPARTMENT: Agency-wide Support

REPORTS TO:  Programs Director

Position type:  Non-exempt, 32 hours / week

Position Summary

This position is the frontline liaison for the agency, assisting clients and staff in a professional and supportive manner. The purpose of this position is to screen general inquires to the agency, briefly assess needs, and connect people with appropriate resources within the agency and make referrals to outside sources.  The Intake Coordinator also manages the equipment and supplies of the agency and provides administrative support to staff. 

Areas of Responsibility:

  • Greet customers, answer telephone, triage client needs, give referrals and resources
  • Provide and review program applications, make required copies of required documents
  • Abide by confidentiality requirements of the agency
  • Schedule appointments and provide completed applications to Housing Counselors and staff
  • Keep office clean, organized and sanitized
  • Manage multi-line phone system and answer phone calls to agency
  • Manage the lock box system
  • Maintain inventory of office supplies and office supply ordering
  • Maintain equipment, including copiers, shredders, postage meters, etc.
  • Manage incoming and outgoing mail
  • Assist staff with various projects
  • Filing for the Finance Department and other staff
  • Process signed leave requests and maintain Outlook global calendar
  • Manage agency calendar system
  • Process signed checks
  • Receive deliveries
  • Provide back-up support, as needed

Education: High School Diploma or G.E.D.


Computer Skills:

Demonstrated proficiency with computer programs, including Microsoft Word and Outlook, and ability to learn new data entry programs quickly and independently


Knowledge of affordable housing industry:

Human service agency or affordable housing industry employment experience preferred 


E.Q. Skills:

Must be able to work independently. Must be able to work with a culturally and economically diverse staff and clientele.

Work environment:

Must be able to work physically in the Durango Housing Solutions office building. This position is not set-up for remote work.


Hours of Work:

32 hrs./week- Monday to Thursday

Must provide two references from a direct supervisor.

Salary: $16-$17/hr. DOE, commensurate with experience.



Front desk Espero Apartments: this position is hired through EXPRESS EMPLOYMENT PROFESSIONALS listing found HERE


RFP’s and Current Opportunities

Seeking experienced, insured contractors in Archuleta, Dolores, Montezuma, San Juan and La Plata Counties to add to our list of approved contractors. If you are interested in working with our Rehab program please contact Christina Cordalis, Program Director 

Want to Learn More

Reach out and contact us and we will get back with you soon.

Contact Details

Hours (by appointment)

8:30 AM and 4:00 PM, Monday – Thursday


970-259-1086 Fax: 970-259-2037